Help Center / Buying and using party tickets

I paid but didn't get my ticket email. What should I do?

Wait up to 10 minutes and check your spam or promotions folder. If it still isn't there, open funconnect.app/redownload-ticket and find your ticket with the email you paid with and your ticket code. FunConnect also checks every payment with Flutterwave every 15 minutes, and creates and emails any ticket that is missing.

Step by step

1. Check your spam, junk and promotions folders for an email from tickets@funconnect.app with the subject "You're in:" and the party name.
2. Make sure you're looking in the inbox of the email you typed at checkout.
3. Go to funconnect.app/redownload-ticket ("Find your ticket").
4. Enter the Email you paid with and your Ticket code. The first 8 characters of the code are enough.
5. Tap "Find ticket".
6. If you still can't find it, email support@funconnect.app with the party name, the email you used and the time you paid. Don't pay a second time.

Good to know

• If you've only just paid, wait a minute and try again: the ticket may still be confirming.
• Payments that went through but didn't create a ticket are picked up automatically within about 15 minutes.

This page also answers

• My FunConnect ticket didn't arrive
• I was debited but no ticket was sent
• Where is my FunConnect ticket after payment?
• I paid for a party ticket and got nothing

Related questions

• How do I find or download my FunConnect ticket again?
• How do I buy a party ticket on FunConnect?

Last updated 2026-10-21

FunConnect · support@funconnect.app