Help Center / Payments, escrow, cancellations and disputes

How do I cancel a booking, and will I get a refund?

Open the contract, tap More → "Cancel booking", give a reason and confirm; the sheet shows exactly what will be refunded first. If you cancel 24 hours or more before the event, the full service amount comes back to your wallet. Within 24 hours, the specialist keeps 25% for the time they set aside. If the specialist cancels, you get everything back.

Step by step

1. Open the booking's contract page.
2. Tap More → "Cancel booking".
3. Read the refund shown, type a reason (at least 5 characters) and tap "Cancel booking".

The rules

Host cancels 24 hours or more before the event: the full service amount returns to the host's wallet.

Host cancels within 24 hours: the specialist keeps 25% of the service amount; the rest returns to the host.

Materials already paid as an advance are not refunded.

Specialist cancels: the host gets the full amount back. If it's within 72 hours of the event, the specialist also pays a 25% penalty from future payouts.

Once the event has started or the job is marked done, you can't cancel: report a problem instead.

Before the specialist accepts

An offer that hasn't been accepted isn't a booking yet. Tap More → "Withdraw offer" on the contract and the money is released back to your wallet.

This page also answers

• What is FunConnect's cancellation policy?
• Can I cancel my DJ booking?
• What happens if the specialist cancels?
• Do I get my money back if I cancel 24 hours before?
• How do I withdraw an offer I sent?

Related questions

• The specialist didn't show up or didn't do the job well. What do I do?
• How does FunConnect escrow work, and when does the specialist get paid?

Last updated 2026-10-21

FunConnect · support@funconnect.app