Help Center / Payments, escrow, cancellations and disputes

The specialist didn't show up or didn't do the job well. What do I do?

Before you confirm the job, open the contract and tap "Report a problem". Choose a reason (lateness, didn't show up, quality, or other), explain what happened and tap "File dispute". The payment stays frozen in escrow while FunConnect reviews the timeline, the chat and what both sides send, and then pays the specialist or refunds you.

Step by step

1. Open the contract. Tap "Report a problem" (in the More menu or on the event-day card). It's available while the money is still in escrow.
2. Choose a Reason: Lateness, Specialist didn't show up, Service quality issue or Other.
3. Describe "What happened?" clearly, with times.
4. Tap "File dispute". FunConnect will contact both sides by email.

Good to know

• Don't confirm the job is done if something went wrong: confirming releases the payment.
• The check-in time and location, arrival confirmation, completion photo and your chat on FunConnect all count as evidence. Email extra photos or proof to support@funconnect.app.
• A false report is treated as fraud and can lead to suspension.

This page also answers

• How do I open a dispute on FunConnect?
• My DJ came late, can I get money back?
• What happens when there is a dispute?
• How do I report a no-show vendor?

Related questions

• How does FunConnect escrow work, and when does the specialist get paid?
• How do I cancel a booking, and will I get a refund?

Last updated 2026-10-21

FunConnect · support@funconnect.app