Help Center / Payments, escrow, cancellations and disputes

How does FunConnect escrow work, and when does the specialist get paid?

When a specialist accepts your offer, your payment is held by FunConnect in escrow, not paid to them. After the event, the specialist marks the job done and you either confirm it, which releases the payment, or report a problem within 48 hours, which freezes it while FunConnect reviews. If you do nothing, the payment is released automatically.

Step by step

1. You send an offer. The amount is reserved in your wallet.
2. The specialist accepts. The money moves into escrow. Any materials advance you agreed is paid to them at this point.
3. On the event day, the specialist checks in at the venue and you confirm they're there.
4. After the job, the specialist taps "Mark job done" (only possible on or after the event day).
5. You tap "Confirm job done and release payment", or "Report a problem" if something went wrong.
6. If you don't respond within 48 hours and there's no dispute, the payment is released automatically.

Good to know

• A materials advance is paid as soon as the specialist accepts and isn't held in escrow.
• Your contract page always shows where the money is: waiting, funded, job marked done, completed, in dispute or cancelled.

This page also answers

• Is my money safe when I book on FunConnect?
• What is escrow on FunConnect?
• When is payment released to the vendor?
• Does the specialist get paid before the event?
• What if I forget to confirm the job is done?

Related questions

• What happens on the event day after I book a specialist?
• The specialist didn't show up or didn't do the job well. What do I do?
• How do I cancel a booking, and will I get a refund?

Last updated 2026-10-21

FunConnect · support@funconnect.app